Job title: Call Center Medical Aid
Job type: Permanent
Emp type: Full-time
Location: Johannesburg
Industry:
  • Medical Aid / Medical Schemes
Expertise:
  • Call centre
Job published: 26/08/2019
Job ID: 32318
Contact name: Linda Pakshong
Contact email: linda@medicalplaces.com

Job Description

  • Telephonic liaison and written response to members and suppliers
  • Search files and records for information related to complaints/queries and determine solutions to the problems according to the company’s policy and procedures (telephonically or in written format)
  • Meet with members and suppliers that wish to deal directly with a consultant
  • Liaison with all internal departments and Healthcare partners
  • Complete all related administration work
  • Provide feedback to members’ , Healthcare suppliers on the enquiry/complaint
  • Quotes
  • Making good and timely decisions that keep the organisation moving forward
  • Must have matric and 3-5 years medical aid call centre experience